FAQs

  1. Does the e-ticket from www.thaisriram.com qualify as a ticket?
    Yes, it does. After making a successful booking, you will receive immediate confirmation via your e-mail. Download the ticket as a PDF file. Please print it out and present it at the Thai Sriram office. Along with your ticket, please show some form of ID (for example, identity card, driving license, student card, employee card, or passport). In the case of a passenger having none of the required documents, travel may not be allowed.

 

  1. How can I reserve my e-ticket with www.thaisriram.com?
    You can easily book and pay with credit card from any country of the world. Just open the website www.thaisriram.com and find the route, date and time on which you wish to travel. Payment can be made through Paypal and credit card.

 

  1. Can I make a reservation using my phone or mobile device?
    Yes, you will find it equally as easy to make bookings as it is on your PC.

 

  1. Can I cancel my ticket, or change the reservation?
    Yes, if you wish to cancel, please contact us at least 48 hours before the start of the trip. We will refund you 80% of the price of the ticket. If you wish to change the date of the reservation, please contact us at least 24 hours before the start of the trip. In both cases, write to us at support@thaisriram.com quoting the voucher number and the details of your request.

 

  1. What if my journey is cancelled or delayed?
    If it is us who has to cancel your journey, all of your monies will be returned to you. We will send you an email as soon as possible to advise you of any cancellations. We proud ourselves in providing a secure and reliable service. Sometimes situations may arise, however, that are beyond our control. Flooding may occur that blocks our route. Political upheavals may possibly necessitate a decision to cancel. As for delays, breakdowns are rare, but they can occur. Either a replacement coach or our 24-hour mechanic team will ensure that you are back on the road as soon as possible.

 

  1. Why are some routes one-way only?
    We are ever-expanding our routes. If you find that some routes are only available one way (from Bangkok, generally speaking), it is because we are simply testing the market to see if it is viable for us or not. If we deem it to be so, we will soon open a departure point in the new destination, with local office, facilitating the return route. Please be patient with us.

 

  1. What is the luggage policy?
    Bring sufficient baggage deemed necessary for your trip. Backpacks, suitcases, and any hand luggage are all fine. Please be aware that there is limited space in our hold. Avoid bringing bags that are too heavy and bulky. A noticeably excessive amount of luggage runs the risk of not being allowed on the bus.

 

  1. Are there stops made along the journey?
    For all trips of 300 kilometers or more, the bus will stop at a restaurant with rest area, shops and toilets.

 

  1. Are there bus changes en route?
    In the case of travel to the far south of Thailand, you may be asked to change bus at Suratthani to reach your onward destination. In the case of travel to the north of Thailand, there are no required bus changes.

 

  1. Can I bring any animals on board?
    Unfortunately no pets are allowed.

 

  1. Do the coaches have a toilet on board?
    In case of long distance, all of our vehicles are 36-seater or 44-seater VIP buses. They all have toilets on board. In case of shorter routes, minivans may be used. In such case, sufficient rest stops will be scheduled.

 

  1. Can I buy a round trip ticket?
    Of course! Choose your outward journey. After clicking on ‘Buy Ticket’, you will find the option to add a return trip. Please note, however, some of our routes do not yet have a return journey attached to them. In such case, the option to add a return trip will not be presented.

 

  1. How can I be confident my valuables will be safe?
    It is good practice not to keep your valuables in your baggage. Always keep your most precious items close by you. Please remember to check you have everything with you before you get off the bus.

 

  1. What can I do if I miss the bus?
    Unfortunately, there are no refunds in such case. If you still wish to travel on a future day, you will have to book a new ticket.

 

  1. I have lost my e-ticket, what should I do?
    In case you have accidentally deleted our email with the e-ticket on it, please contact our call center at least 24 hours before you are due to travel and we will happily resend it to you.

 

  1. Can I use electronic appliances on the bus?
    Yes, mobile phones, electronic games, laptops etc. are all permitted. However, just please be aware that you may be disturbing your fellow passengers, especially in the night time, so keep the noise level to a minimum.

 

  1. Can I take food and drink on my journey?
    Yes, you can. Snacks are allowed. But, no hot food please. And be careful with those sticky sodas. On the long distance trips, you will receive a meal about half-way into the journey.

 

  1. Do I have insurance cover with Thai Sriram?
    Yes, you do… from the moment you step onto the bus/boat to the moment we say goodbye. Loss of life is automatically insured to the value of 1,000,000 baht. Any hospital fees are covered up to the value of 500,000 baht. All Thai Sriram’s tours are similarly covered.

 

  1. Is there space on the coach for my hand luggage?
    Yes. There is space above your head to put a small bag. Or, of course, you can rest your bag upon your lap or down by your feet. Please be aware that space is at a minimum and you will be stopped from bringing larger bags on board.

 

  1. What is your child policy? Do infants travel for free?
    Our policy is such that whoever needs a seat must pay for that seat. There are no discounts for children or students. Infants from 0 to 2 years of age can share the seat with a parent.

 

  1. Can unattended children travel with Thai Sriram?
    No, we cannot accept responsibility for unattended children. No unaccompanied child under 16 years of age will be permitted on board.

 

  1. What should I do if I have made a booking, but I have not received an e-ticket email?
    Please check whether you might have sent us an incorrect email address at the time of the booking. If you received a Paypal email confirmation, then your booking was successful. If you have not received an e-ticket email within one hour of booking, contact us at support@thaisriram.com and we will resolve to get the e-ticket sent to you.

 

  1. How do I make a complaint?
    We welcome all communication from our esteemed customers, be it positive or negative. We consistently wish to improve our services, and we can be helped in this by hearing your suggestions or complaints. Please email us at support@thaisriram.com – we will endeavor to reply as soon as possible.

 

  1. Can I reserve multiple or repeat journeys in one booking?
    Of course. You will find that you can add any number of bookings at a time, including tours. After paying for your journeys and tours, you will then have the option to book your accommodation.